Operation Management is the efficient and effective implementation of the policies and tasks necessary to satisfy a company's customers, employees, and management. It is the management of systems or processes that create goods and/or provide services. Ongoing activities of designing, reviewing and using the operating system, to achieve service outputs as determined by the organization for customers.



Operations as a Competitive Weapon
Operations Strategy
Process Management
Total Quality Management
Statistical Process Control
Capacity Management
Location and Logestics
Supply-Chain Management
Inventory Management
Aggregate Planning
Resource Planning


Who Should Attend

Anyone who is interested and involved in the Operations Management field.